Frequently Asked Questions

Every subscription automatically includes **two completely separate playlist lines (Main & Backup)** sourced from different backend servers. If one source experiences maintenance or heavy traffic, your backup playlist ensures 100% anti-freeze uptime and uninterrupted streaming.

We tailor your lineup specifically for you! Simply send us a list of your favorite local channels, local news networks, and sports teams via WhatsApp (+1 (438) 638-3587). We will manually organize and create your custom groups and favorites list.

You do **NOT** have to use our app; you are completely free to use any streaming app or player you prefer. However, please note that we can only provide our fully customized services, automated backups, and structured channel groups when installed on specific mainstream apps readily available on Google Play, official app stores, or trusted sites.

We offer a secure, fully encrypted remote connection service as a **Value-Added Service (VAS) / add-on** to any package for a nominal fee. Our technicians can remotely connect to your device to troubleshoot, resolve service-related issues, or handle fine-tuning hands-free so you don't have to worry about technical settings.

For users who want hands-off assistance, we offer professional remote support for your streaming device:

• Standard Plan ($25/year): Includes up to 3 remote support sessions for initial configuration and fine-tuning.
• Unlimited Plan ($50/year): Zero limits on remote support sessions for year-round priority assistance and updates.

Yes! We offer pre-configured **Google / Onn 4K streaming boxes** that arrive at your door completely set up, tested, and loaded with your subscription and custom app. (A physical hardware fee applies on top of your service plan).

We **cannot guarantee future workability or sideloading capabilities with newer Amazon Fire Sticks**. While current models like the Fire TV Stick 4K Plus and 4K Max still support traditional Android-based sideloading, future hardware refreshes by Amazon may restrict custom app installations or custom launchers. While our service will still work on available mainstream apps, we strongly recommend dedicated **Google TV / Onn 4K streaming devices** for long-term reliability and full freedom.

Adult channel bouquets can be added to any package for an additional $5 / month. These categories are completely hidden, protected by parental PIN codes by default, and only added upon explicit user request.

Our service is optimized for high-end **4K Streaming Devices (Google TV, Onn 4K, Nvidia Shield)**, alongside Amazon FireStick, Apple iOS / Apple TV, Smart TVs, Windows PC, and Mac.